Hilton House Hotel

Reviews about Hilton House Hotel

• 5 / 5

  By Russ Lawson
  Great selection of beers with impressive food. The Abbot is my personal favourite here. The staff are always very friendly. This place allows well behaved dogs both inside and in the nice relaxing beer garden.
  December 23, 2016
• 4 / 5

  By Gareth Shepherd
  Warm country pub feel with beamed ceilings. Spacious function room and reasonable hot drinks supplied.
  November 03, 2016
• 1 / 5

  By Jo Driscoll
  Would give 0 stars if possible. We arrived one evening in our motorhome as we had relatives staying in the hotel. I asked permission to stay in their car park overnight, so we could have drinks in the bar with our relatives, and was told that would be okay by the most senior member of staff on site. Several hours (and drinks) later, the owner arrived and informed me that motorhomes are not welcome 'because of gypsies' (very racist/discriminatory attitude) so she was not 'legally allowed' to let us stay over. This is not true and many pubs in the area allow overnight stays. I told her I had already asked and been given permission, so had been drinking. Her response was that I'd have to wait a few hours, then leave. This put me in a very difficult position in relation to possible drink driving, and left us looking for somewhere else to stay at the last minute. Far from ideal with two children. I took one full and one half finished drink back to the bar and asked for a refund as I wouldn't be able to carry on drinking alcohol. Given the circumstances, I would have expected a full refund and an apology. Instead I was refused a refund on the half finished drink. When I pointed out it would have been the least she could do, the owner told me she wasn't bothered because I wasn't local so they wouldn't be losing business. She then went on to suggest that I had lied about being given permission, even though a family member had heard her member of staff confirm that I had been given permission. Awful, awful customer service from a decidedly average (and that's being generous) hotel/bar.
  August 12, 2016